Create and activate your Stripe account
With Stripe you accept online card payments, no-show fees via payment links, and deposits for online bookings. Stripe is required for no-shows and deposits - other providers do not support those flows.
Step 1: Create your Stripe account via Salonnare
You connect and create your Stripe account through the Stripe Connect onboarding in Salonnare. Salonnare automatically creates a Stripe Connect account for you:
- Log in to your salon dashboard.
- Go to Settings > Connect payments and find the Stripe card.
- Tick the platform-fee agreement -- only then does the Connect button become active.
- Click Connect.
- You are redirected to Stripe's onboarding flow. In the background, Salonnare creates a Stripe account for your salon.
- Fill in: Chamber of Commerce, IBAN, ID verification, articles of association (for a company).
- Finish the onboarding -- you are sent back to Salonnare.
Stripe verifies your details and activates your account. As long as Stripe has not enabled you yet, Salonnare shows the status Connected -- onboarding not completed.
Step 2: Complete KYC verification
This is MANDATORY before Stripe pays out:
| Document | Required for | Where to upload |
|---|---|---|
| Chamber of Commerce extract | All accounts | Stripe dashboard > Settings > Business details |
| IBAN account | Payouts | Bank accounts |
| ID (passport/ID card) | Personal verification | Identity verification |
| VAT number | Optional - speeds up verification | Tax info |
| Articles of association (company) | Not for sole proprietorship | Business documents |
| Proof of address (utility bill) | Sometimes requested | On request |
Stripe only requests some documents when they are needed. You go through most of the KYC directly in the onboarding flow.
In Salonnare you can see the progress on the Stripe card: as long as KYC is not done, the status stays at Connected -- onboarding not completed with the Complete onboarding button.
Step 3: Activate payment methods
In dashboard.stripe.com > Settings > Payment methods:
| Method | Recommended | Why |
|---|---|---|
| iDEAL | ✅ | Default for Dutch clients |
| Card / Credit card | ✅ | International clients |
| Bancontact | ✅ | Belgian clients |
| SEPA Direct Debit | optional | Subscriptions |
| Apple Pay / Google Pay | optional | Mobile checkout |
| Klarna | optional | Pay Later |
Activate at least iDEAL + Card for the broadest coverage.
Recurring payments for memberships (SEPA Direct Debit)
If you want to charge memberships with a fixed amount per period via direct debit, Stripe uses SEPA Direct Debit plus Stripe Billing for subscription management. Activate SEPA Direct Debit in the list above for this.
These are the rates Stripe charges your salon for memberships with direct debit. You pay these on top of the regular transaction rates:
| Cost item | Stripe rate |
|---|---|
| SEPA Direct Debit (per successful debit) | € 0.35 |
| Surcharge on currency conversion | + 2% |
| Stripe Billing (subscription management) | 0.7% of the Billing volume |
| Failed payment | € 3.50 |
| Chargeback / dispute | € 15.00 |
As with Mollie, your salon must explicitly agree in Salonnare to these direct-debit rates before memberships via Stripe are activated.
These are Stripe's rates - not Salonnare's. Rates may change; the official Stripe pricing page is always leading.
Step 4: Verify the webhook endpoint
Salonnare configures webhooks automatically on connection - you do not need to do anything here. Should you want to verify this manually:
- Go to dashboard.stripe.com > Developers > Webhooks.
- You should see an endpoint to
https://app.salonnare.com/api/billing/webhookorhttps://app.salonnare.com/api/payments/webhook. - The status must be Enabled.
Troubleshooting
"Complete onboarding" stays
Cause: KYC not fully complete. One or more documents are missing or rejected, or Stripe has not enabled you to receive payments yet.
Solution:
- Click the Complete onboarding button on the Stripe card → you go straight to Stripe's onboarding page.
- Stripe shows which documents are missing (marked in red).
- Upload + submit.
- The status in Salonnare changes to Connected once Stripe enables your account.
"Account capabilities not enabled"
Cause: Stripe has not activated the "transfers" or "card_payments" capability for your account yet.
Solution: usually resolved by completing KYC. If KYC is already green and this still occurs, contact Stripe support.
iDEAL missing in checkout
Activate iDEAL manually in dashboard.stripe.com > Settings > Payment methods. It is sometimes off by default for Dutch accounts.
Frequently asked questions
What are the Stripe rates?
- iDEAL: 1.2% + €0.29
- EU credit cards: 1.5% + €0.25
- Non-EU credit cards: 3.25% + €0.25
- SEPA Direct Debit: 0.8% + €0.25
- No fixed monthly costs or setup fees
See stripe.com/pricing for current rates.
How often do I get paid out?
Configurable in your Stripe dashboard > Payouts > Schedule (for example daily, weekly or monthly) to your IBAN.
Do I have access to the Stripe dashboard?
Yes. The Stripe Connect account that Salonnare creates gives you a full Stripe dashboard, where you manage your payouts, transactions and settings.
Can I test before going live?
Yes, Stripe has a Test mode. Use test credit cards (4242 4242 4242 4242 for success) and switch to live mode in your Stripe dashboard when you are ready.
Is my IBAN shared with Salonnare?
No. Stripe manages your financial data. Salonnare only sees your connected-account ID and payout status, not your IBAN or client card details.
Next steps
- Create and activate a Mollie account - alternative for online payments + card payments
- Create and activate a SumUp account - for card payments at the counter
- Set up no-show fees - requires Stripe
- Set up deposits - requires Stripe
- Set up payments in Salonnare - overview of all payment connections