No-Show Fees
When a client doesn't show up for their appointment, it costs you time and money. No-show protection lets you charge a fee to discourage missed appointments. Salonnare handles the entire process automatically — from calculating the fee to sending the payment link and recording the payment.
What you need
No-show fees require Stripe to be connected, because the payment link is powered by Stripe. If you haven't set up Stripe yet, see Payment Setup first.
Setting up no-show fees
- Go to Settings.
- Find the No-Show Fees section.
- Turn on Enable no-show fees.
- Configure how the fee is calculated:
| Setting | What it does |
|---|---|
| Fee type | Choose Percentage (a percentage of the service price) or Fixed (a set amount). |
| Fee value | The percentage (for example, 50%) or the fixed amount (for example, 25 euros). |
| Minimum amount | For percentage fees, this is the lowest fee that will be charged. For example: if you set 20% with a minimum of 10 euros, a 30-euro service results in a 10-euro fee (not 6 euros). |
- Click Save.
What happens when a client doesn't show up
Here's the step-by-step flow when you have a no-show:
Step 1 — Mark the appointment as a no-show
- Open the appointment in the calendar.
- Click the status dropdown and select No-show.
- A dialog pops up asking what you'd like to do:
- Send fee — Send a payment link to the client.
- Mark no-show only — Record the no-show without charging a fee.
Step 2 — The client receives the fee
If you choose to send the fee:
- Salonnare calculates the fee based on your settings.
- The client receives an email explaining:
- What the fee is for
- The appointment date and service
- The amount due
- A link to pay
Step 3 — The client pays
- The client clicks the payment link in the email.
- They see a secure payment page (hosted by Stripe).
- They enter their card details and pay.
- Done — the payment is processed.
The payment link expires after 7 days. If the client doesn't pay within that time, the link becomes inactive.
Step 4 — You get confirmation
Once the client pays:
- The booking record is updated to show the fee as collected.
- The client receives a payment confirmation email.
- You receive a notification that the fee has been paid.
When not to charge a fee
Of course, not every no-show deserves a fee. Use your judgment:
- A loyal client who has a genuine emergency? You might choose Mark no-show only.
- A repeat offender who regularly skips appointments? Sending the fee is reasonable.
The choice is always yours — Salonnare never sends a fee automatically without your approval.
Viewing no-show fee history
Want to see all the fees you've sent and their status?
- Go to Reporting.
- Find the No-Show Fees section.
You'll see a table with:
| Column | What it shows |
|---|---|
| Date | When the no-show appointment was scheduled |
| Client | The client's name |
| Service | The service they missed |
| Fee | The amount charged |
| Status | Pending (waiting for payment), Paid, or Expired (link timed out) |
This gives you a clear overview of your no-show protection in action.
Tips for reducing no-shows
No-show fees are a safety net, but prevention is even better:
- Send reminders — Salonnare can send automatic reminder emails before appointments.
- Use booking request mode — Require clients to confirm their bookings.
- Make rescheduling easy — Clients are less likely to no-show if they can easily move their appointment.
Want to learn more about payments? See Payment Setup. Need help with appointment management? See Managing Appointments.