Setting up no-show fees
A no-show fee lets you charge a client when they fail to show up for an appointment. You configure the amount (percentage or fixed) and the rules once. When you mark an appointment as no-show, Salonnare first asks for confirmation, then lets you choose in a second step: a recovery email with no payment link, a no-show fee email with a payment link (the amount is shown at the choice), or sending nothing. This way you never accidentally send a bill.
What you need
No-show fees require Mollie or Stripe to be connected. Salonnare uses Mollie if you have set it up, otherwise it falls back to Stripe. If you do not have a payment provider yet, see Setting up payments first.
Configuring no-show fees
- Go to Settings.
- Find the No-show fee section.
- Turn on Enable no-show fee.
- Configure the rules:
| Setting | What it does |
|---|---|
| Fee type | Choose Percentage (a percentage of the service price) or Fixed amount (a fixed amount in euros). |
| Percentage / Fixed amount | The percentage (for example 50) or the fixed amount (for example 25). |
| Minimum amount | Percentage only. The lowest fee that will be charged. Example: if you set 20% with a minimum of 10, a 30 euro service still costs 10 euros (not 6 euros). |
| Grace period (hours) | Only charge a fee once this many hours have passed after the appointment time. 0 = immediately. |
| Require card (charge automatically) | Collect a card at booking and charge the fee automatically after the grace period. Requires Stripe. |
| Confirmation email on no-show | Automatically email the client with the fee and the payment link. On by default. |
- Click Save.
You cannot enable the no-show fee without entering an amount. Salonnare will show a validation error.
A common setting is 50% of the service price with a minimum of 15 euros. This is fair to clients while protecting your revenue.
What happens automatically on a no-show
Step 1 -- Mark the appointment as no-show
- Open the appointment in the calendar (or via the notification center).
- Click the status dropdown (or the Mark as no-show button) and confirm.
A confirmation dialog appears first, showing the client name, date and service. Click Yes, no-show and the appointment is only marked as no-show after the email choice in step 2.
Step 2 -- Choose the email (or skip it)
After confirming, a second dialog shows three options:
| Option | Payment link | When available |
|---|---|---|
| Recovery email | No | Always |
| No-show fee | Yes, with the amount shown in the choice | Only if the no-show fee is enabled AND a fee applies to this appointment |
| Send nothing | -- | Always |
The no-show fee option has a clear "Includes payment link" badge, so you never confuse it with the recovery email. Pick an option and click Send.
Step 3 -- Salonnare calculates and sends the chosen email
- Salonnare calculates the fee based on your settings (for multiple services, on the sum of the prices).
- If a grace period is set and has not yet passed, the no-show fee option shows no amount and does not appear in the list.
- If you choose the no-show fee, the client receives an email with the appointment date, the service, the amount and a payment link.
- If you choose the recovery email, the client receives a friendly message with no payment link and no cost.
- If you choose to send nothing, the appointment is still marked as no-show, but the client receives no message.
If Require card is on and the client has a card on file, the fee is charged automatically from the card after the grace period -- this happens independently of your email choice and no separate payment link is sent.
Step 4 -- The client pays
- The client clicks the payment link in the email (only for the no-show fee option).
- They see a secure payment page (via Mollie or Stripe, depending on your settings).
- They enter their payment details and pay.
Step 5 -- Confirmation
Once the client pays, the no-show fee is recorded as paid in the reports.
Finding no-show fees
Want to see all no-shows and the status of the fees?
- Go to Reports.
- Open the No-show tab.
At the top you see the KPIs:
| KPI | What it shows |
|---|---|
| Total no-shows | Number of missed appointments |
| Paid | Number of paid no-show fees |
| Pending | Number of fees not yet paid |
| Total fees | Sum of all charged fees |
| Collected fees | Sum of the paid fees |
| Recovery rate | Percentage of fees that has been paid |
Below that you find No-shows by client: a table with, per client, the number of no-shows, how many of those were paid and the date of the last no-show.
Clients who repeatedly fail to show up
Under the same settings you find No-show pattern detection. When enabled, clients who reach the threshold get a warning badge in the calendar and the appointment search.
- Threshold (number of no-shows) -- from this count the client gets the badge.
- Window (months) -- no-shows are counted within this number of months.
Tips to reduce no-shows
No-show fees are a safety net, but prevention is better:
- Send reminders -- Salonnare can send automatic reminder emails.
- Ask for a deposit -- see Setting up deposits.
- Make rescheduling easy -- clients show up more often if they can easily move their appointment.
Want to know more about payments? See Setting up payments. Need help managing appointments? See Managing appointments.