Point of Sale

The POS (point of sale) is your digital cash register. After a client's appointment, this is where you check out the services and products, apply any discounts and process the payment. It is designed to be fast and simple -- a few taps and you are done.

Processing a sale

Here is how to check out a client step by step:

1. Open the POS -- click Point of sale in the sidebar.
2. Select a client -- just type to search. Linking a client is needed for store credit, loyalty points and an email receipt.
3. Add treatments -- click the treatment(s) performed. For an appointment with multiple treatments they appear automatically as separate lines on the receipt -- you do not need to tap them again.
4. Add products -- if the client also buys products. Use the Scan button for the barcode if needed.
5. Apply discounts -- discount code or gift card (see below).
6. Apply store credit -- if the client has credit, deduct it from the total.
7. Choose a payment method -- cash, card or online.
8. Click Check out -- the sale is recorded and the client receives an email receipt (if enabled).

That's it -- sale completed.

Linking a client

Click the client search at the top and type a name. Pick the right client from the list. A linked client is needed to apply store credit or loyalty points and to automatically send an email receipt. Want to unlink the client? Click the cross next to the name.

Adding products and services

Above the POS screen there are tabs per category. Tap a service or product to add it to the receipt. Per line you can adjust the quantity with the plus and minus buttons, or remove the line with the trash icon.

Scanning products

You can add products to the receipt via the Scan button at the top of the POS. Point the camera at the product's barcode or use a connected handheld scanner. Salonnare looks up the product and adds it right away.

Favorites

Do you check out the same services or products all the time? Pin them as favorites for quick access. Tap the star on a tile to mark it as a favorite.

Favorites appear at the top of your POS screen so you can add them with a single tap instead of browsing through categories. Each staff member has their own set of favorites, so everyone can set up the register the way they like.

Discount code and gift card

At the bottom of the cart panel there is a collapsible block Discount code / Gift card:

• Discount code -- enter a promo code and click Apply. The discount is deducted from the total. (The discount-code option is available from the Starter plan.)
• Gift card -- enter the gift-card code (or scan the QR code) and click Apply. The card's balance is settled against the total.

Manual discount

Besides the discount code and gift card, you can apply a manual discount to the whole receipt in the POS. Handy for a one-off discount for which no promo code exists -- for example a goodwill discount or a rounding.

1. In the cart panel, open the Discount action.
2. Choose whether to deduct a percentage (%) or a fixed amount (EUR).
3. Enter the value. The calculated discount appears straight away as a separate line in the cart overview.

The discount is applied to the subtotal, and the discount amount is recalculated by Salonnare to be safe, so the total never drops below zero. The manual discount also appears on the receipt and in your reporting.

Selling a gift card

You can also sell a gift card directly from the POS:

1. Open the Promotions tab and choose Gift card.
2. Enter the desired amount.
3. Complete the payment.
4. Salonnare automatically creates the gift card and can email it to the recipient.

Gift cards have a unique code that clients can redeem on a future visit.

Applying store credit

If the selected client has store credit (for example from an earlier refund), the cart panel shows the block Available credit. Enter the amount you want to deduct from the total, or click Apply credit to use the maximum applicable amount at once. Salonnare automatically caps the amount to the balance and to the outstanding total.

The block is only visible if store credit is enabled for your salon and the client actually has credit. See Store credit for how credit is created and managed.

Deposits

If a client paid a deposit when booking online, you see it at checkout as a deduction line on the total. You do not need to enter anything separately -- Salonnare automatically subtracts the deposit from the outstanding amount.

Redeeming loyalty points

If your loyalty program is active, clients earn points on every purchase. When they want to redeem:

1. Apply their loyalty points as a discount during checkout.
2. The points are deducted from their balance.
3. Any remaining amount is settled via the normal payment method.

Checking out and payment method

Click Check out to open the payment step. Which payment methods you see depends on what is connected for your salon:

Cash and Card are always available. SumUp, Mollie and Payment link only appear once you have connected them. See Payment setup for details.

Paying with a payment link (QR or email)

The Payment link method is for clients who want to pay online -- for example with iDEAL, credit card or Apple Pay -- without you needing a physical terminal. Which provider creates the link depends on your default payment provider (see Payment setup): if it is set to Stripe, the link comes via Stripe; if it is set to Mollie, via Mollie.

1. Choose Payment link as the payment method.
2. Salonnare creates the link and shows a QR code. On a narrow screen the QR code fills the screen large; on a wide screen it appears in the cart column.
3. Have the client scan the QR code with their phone camera. They are taken to the secure payment page.
4. Prefer to email the link? Click Email link to client. The client receives the payment link by email.
5. The POS shows Waiting for payment... and checks the status automatically. As soon as the client pays, the sale is completed and the success screen appears.

When the payment is processed, the order is recorded. If Email receipt is on in your payment settings and a client with an email address is linked, the client automatically receives the receipt.

Commission per staff member

Salonnare tracks which share of a sale belongs to the staff member who performed the service for your commission administration. This happens separately from the POS -- you do not need to set anything during checkout. See Commissions for the full overview.

Viewing order history

Need to look up an earlier sale? Go to the Orders tab in the POS section. Here you can:

• Search by date, payment method or status.
• Click an order to see the full details.
• Use the right-click menu (or press and hold on mobile) to resend the receipt, open the client or refund the order.

Tips for a smooth checkout

• Select the client first -- needed for store credit, points and an email receipt.
• Check for packages -- Before checking out, see whether the client has package credit that covers the service.
• Use favorites -- Set up your most common items so checkout takes seconds.
• Email receipts -- It is faster than printing and clients always have a copy.

Want to set up payment methods? See Payment setup. Want to know more about store credit? See Store credit.