Point of Sale

The POS (point of sale) is your digital cash register. After a client's appointment, this is where you check out the services and products, apply any discounts and process the payment. It is designed to be fast and simple -- a few taps and you are done.

Processing a sale

Here is how to check out a client step by step:

1. Open the POS -- click Point of sale in the sidebar.
2. Select a client -- just type to search. Linking a client is needed for store credit, loyalty points and an email receipt.
3. Add treatments -- click the treatment(s) performed. For an appointment with multiple treatments they appear automatically as separate lines on the receipt -- you do not need to tap them again.
4. Add products -- if the client also buys products. Use the Scan button for the barcode if needed.
5. Apply discounts -- a discount you give yourself, a discount code or a gift card (see below).
6. Apply store credit -- if the client has credit, deduct it from the total.
7. Choose a payment method -- cash, card or online.
8. Click Check out -- the sale is recorded and the client receives an email receipt (if enabled).

That's it -- sale completed.

Linking a client

Click the client search at the top and type a name. Pick the right client from the list. A linked client is needed to apply store credit or loyalty points and to automatically send an email receipt. Want to unlink the client? Click the cross next to the name.

Adding products and services

Above the POS screen there are tabs per category. Tap a service or product to add it to the receipt. Per line you can adjust the quantity with the plus and minus buttons, or remove the line with the trash icon.

Product without a sale price

If a product has no sale price -- for example because you only use it yourself -- the tile reads Custom amount instead of a price. Tap it and the till first asks what you want to charge, just like a gift card. That way you never sell such a product for 0.00 by accident. The same applies when you scan its barcode.

Scanning products

You can add products to the receipt via the Scan button at the top of the POS. Point the camera at the product's barcode or use a connected handheld scanner. Salonnare looks up the product and adds it right away.

Favorites

Do you check out the same services or products all the time? Pin them as favorites for quick access. Tap the star on a tile to mark it as a favorite.

Favorites appear at the top of your POS screen so you can add them with a single tap instead of browsing through categories. Each staff member has their own set of favorites, so everyone can set up the register the way they like.

Discount or voucher

At the bottom of the cart panel there is a collapsible block Discount or voucher. It holds two ways to take something off the amount, and below them you see what has been applied. A discount always applies to the whole receipt, not to a single treatment.

Giving a discount yourself

Handy for a one-off discount for which no promo code exists -- for example a goodwill discount or a rounding.

1. Enter the amount in the top field. The sign inside the field shows what you are entering.
2. Would you rather deduct a percentage? Set the narrow toggle next to it to %. By default it is set to a fixed amount (EUR).
3. Click Apply discount, or press Enter. Typing alone does not change the total yet.

You can adjust the discount afterwards: enter a different value and click Apply discount again. The input field stays put for as long as the discount applies, so you do not have to remove it first.

At checkout Salonnare recalculates the discount amount once more to be safe, so the total never drops below zero.

Entering a code or gift card

Below that there is a field Discount code or gift card. You do not need to know what the client hands you: type the code and click Add, or press Enter. Salonnare tries the discount code first and then falls back to the gift card.

• If it is a valid discount code, the discount is deducted from the total.
• If it is a gift card, the card's balance is settled against the total.
• If Salonnare recognises neither, you get one message: "We don't recognise this code as a discount code or gift card."

If the discount code does exist but may not be used here -- because the promotion has expired or the minimum order amount was not met, for example -- you see that reason instead of the general message.

Use the button with the camera icon next to the field to scan the QR code of a gift card. The scanned code is applied straight away.

Applied

Every discount that applies is listed under Applied as a chip with the amount and a cross -- for example Discount (25%) - EUR 31.63 or Gift card (ABC123) - EUR 10.00. A discount code and the loyalty discount get such a chip too; for a discount code the name of the promotion is on it.

Click the cross to remove that discount again. The chips stay visible when you collapse the block, so at checkout you always see what is coming off the receipt.

Below them are Sub-total, Discount and Total. Every kind of discount also gets its own line on the receipt the client receives by email, with the percentage included for a percentage discount.

Selling a gift card

You can also sell a gift card directly from the POS:

1. Open the Promotions tab and choose Gift card.
2. Enter the desired amount.
3. Complete the payment.
4. Salonnare automatically creates the gift card and can email it to the recipient.

Gift cards have a unique code that clients can redeem on a future visit.

Applying store credit

If the selected client has store credit (for example from an earlier refund), the cart panel shows the block Available credit. Enter the amount you want to deduct from the total, or click Apply credit to use the maximum applicable amount at once. Salonnare automatically caps the amount to the balance and to the outstanding total.

The block is only visible if store credit is enabled for your salon and the client actually has credit. See Store credit for how credit is created and managed.

Deposits

If a client paid a deposit when booking online, you see it at checkout as a deduction line on the total. You do not need to enter anything separately -- Salonnare automatically subtracts the deposit from the outstanding amount.

Redeeming loyalty points

If your loyalty program is active, clients earn points on every purchase. When they want to redeem:

1. Apply their loyalty points as a discount during checkout.
2. The points are deducted from their balance.
3. Any remaining amount is settled via the normal payment method.

Checking out and payment method

Click Check out to open the payment step. Which payment methods you see depends on what is connected for your salon:

Method	How it works	Visible when
Cash	Record a cash payment.	Always
Card	Mark the sale as paid via your standalone card terminal. This is a manual option without an integration -- you process the card payment on your own terminal and confirm the sale in the POS.	Always
SumUp	Send the payment request to your connected SumUp card reader. A real integration: the reader is activated automatically.	Only with a SumUp connection
Mollie	Process a payment via your connected Mollie terminal.	Only with a Mollie connection
Payment link	Create an online payment link, show it as a QR code and/or email it to the client. The client pays on a secure page from Stripe or Mollie.	Only when your default payment provider is Stripe or Mollie and that provider is connected

Cash and Card are always available. SumUp, Mollie and Payment link only appear once you have connected them. See Payment setup for details.

Paying with a payment link (QR or email)

The Payment link method is for clients who want to pay online -- for example with iDEAL, credit card or Apple Pay -- without you needing a physical terminal. Which provider creates the link depends on your default payment provider (see Payment setup): if it is set to Stripe, the link comes via Stripe; if it is set to Mollie, via Mollie.

1. Choose Payment link as the payment method.
2. Salonnare creates the link and shows a QR code. On a narrow screen the QR code fills the screen large; on a wide screen it appears in the cart column.
3. Have the client scan the QR code with their phone camera. They are taken to the secure payment page.
4. Prefer to email the link? Click Email link to client. The client receives the payment link by email.
5. The POS shows Waiting for payment... and checks the status automatically. As soon as the client pays, the sale is completed and the success screen appears.

When the payment is processed, the order is recorded. If Email receipt is on in your payment settings and a client with an email address is linked, the client automatically receives the receipt.

Commission per staff member

Salonnare tracks which share of a sale belongs to the staff member who performed the service for your commission administration. This happens separately from the POS -- you do not need to set anything during checkout. See Commissions for the full overview.

Viewing order history

Need to look up an earlier sale? Go to the Orders tab in the POS section. Here you can:

• Search by date, payment method or status.
• Click an order to see the full details.
• Use the right-click menu (or press and hold on mobile) to resend the receipt, open the client or refund the order.

Tips for a smooth checkout

• Select the client first -- needed for store credit, points and an email receipt.
• Check for packages -- Before checking out, see whether the client has package credit that covers the service.
• Use favorites -- Set up your most common items so checkout takes seconds.
• Email receipts -- It is faster than printing and clients always have a copy.

Want to set up payment methods? See Payment setup. Want to know more about store credit? See Store credit.