Frequently Asked Questions
Here are the questions we get asked most often. Can't find what you're looking for? Browse our help center categories or get in touch through the support page.
Getting started
How do I log in for the first time?
Go to your salon's Salonnare address in your browser, enter the email and password you created during setup, and click Log in. If you're a staff member, your admin should have given you your login details.
Can my team members each have their own login?
Absolutely! Each staff member gets their own personal account with their own email and password. Your admin creates these accounts under Settings. Everyone can be logged in at the same time.
What languages does Salonnare support?
Salonnare is available in English, Dutch, German, French, and Spanish. You can switch your language anytime under Settings.
Can I use Salonnare on my phone?
Yes! Salonnare works in your phone's browser — just go to your salon's address. The interface automatically adjusts to smaller screens.
Appointments
How do I create an appointment?
Click on an open time slot in the calendar, select a client and a service, confirm the time, and click Save. That's it! See Bookings for more details.
Can clients book themselves online?
Yes! Salonnare comes with a built-in online booking page. Share the link on your website, social media, or by email. Clients pick their service, choose a time, and book — all without you lifting a finger. See Online Bookings.
What happens when a client doesn't show up?
You can mark the appointment as a no-show. If you have no-show fees set up, Salonnare can automatically send the client a payment link. See No-Show Fees.
Can I set up recurring appointments?
Yes! For clients who come in on a regular schedule, you can set an appointment to repeat weekly, every two weeks, or monthly. Salonnare creates all the future appointments for you. See Recurring Bookings.
Payments and checkout
What payment methods does Salonnare support?
You can accept cash, card payments (via a SumUp terminal), and online payments (via Stripe or Mollie). You can use one, two, or all three — it's up to you. See Payments.
Do I need to select a client before checking out?
Yes. Salonnare links every sale to a client so you have a complete history. If someone prefers not to give their name, you can create a "Walk-in" client for quick checkouts.
Can I sell gift cards?
Yes! You can sell gift cards for any amount right from the cash register. The gift card is created automatically and you can email it to the recipient. See our gift cards article for the full details.
Clients and privacy
How do I find a client?
Go to the Clients section and start typing in the search bar. You can search by name, email, or phone number. See Clients.
What about privacy and GDPR?
Salonnare is built with privacy in mind. You can export or delete any client's data on request, and deleted data goes through a 30-day grace period before permanent removal. See Privacy and GDPR.
Settings and troubleshooting
How do I change my salon's opening hours?
Go to Settings and look for the Schedule section. There you can set your opening and closing times for each day of the week.
My emails aren't arriving — what should I do?
First, check your email settings under Settings. Make sure the server address, port, username, and password are all correct. Also check your spam/junk folder — sometimes the first emails end up there. If you're using Gmail, make sure you're using an app-specific password.
Can I have multiple salon locations?
Yes! Salonnare supports multiple locations, each with their own calendar, staff, and booking page. See Locations.
I accidentally deleted something. Can I get it back?
Most items in Salonnare are "soft deleted" — they're hidden from view but not permanently removed. In many cases, your data can be recovered. Reach out through the support page and we'll help you.