Frequently Asked Questions

Here are the questions we get asked most often. Can't find what you're looking for? Browse our help center categories or get in touch through the support page.

Getting started

How do I log in for the first time?

Go to your salon's Salonnare address in your browser, enter your email address and click Continue. Then enter your password and click Log in. If you're a staff member, your salon sent you an invitation email with which you created your own password. See Welcome to Salonnare.

Can my team members each have their own login?

Absolutely! Each staff member gets their own personal account with their own email and password. An admin invites team members under Settings > Staff; they then create their own password. Everyone can be logged in at the same time.

What languages does Salonnare support?

Salonnare is available in English, Dutch, German, French, and Spanish. You change the language under Settings > General, in the Preferences block.

Can I use Salonnare on my phone?

Yes! Salonnare works in your phone's browser -- just go to your salon's address. The interface automatically adjusts to smaller screens. There's also a Salonnare app for iPhone and Android.

Appointments

How do I create an appointment?

Click on an open time slot in the calendar, select a client and a service, confirm the time, and click Save. That's it! See Bookings for more details.

Can clients book themselves online?

Yes! Salonnare comes with a built-in online booking page. Share the link on your website, social media, or by email. Clients pick their service, choose a time, and book -- all without you lifting a finger. See Online Bookings.

What happens when a client doesn't show up?

You can mark the appointment as a no-show. If you have no-show fees set up, Salonnare can automatically send the client a payment link. See No-Show Fees.

Can I set up recurring appointments?

Yes! For clients who come in on a regular schedule, you can set an appointment to repeat, for example every week, every two weeks or every month (you choose the number of days, weeks or months). Salonnare creates the future appointments for you. See Recurring Bookings.

Payments and checkout

What payment methods does Salonnare support?

You can accept cash, card payments (via a SumUp or Mollie terminal), and online payments (via Stripe or Mollie). You choose which ones you use. See Payments.

Do I need to select a client before checking out?

No, you don't have to. You do need a linked client for store credit, loyalty points and an emailed receipt, and linking a client builds up a complete history. See POS.

Can I sell gift cards?

Yes! You can sell gift cards for any amount right from the cash register. The gift card is created automatically and you can email it to the recipient. See our gift cards article for the full details.

Do I type an amount with a comma or a full stop?

Either works: 24.95 and 24,95 both become €24.95. A thousands separator is fine too, as long as there is also a decimal mark: 1,250.50 is €1,250.50. If you only type 1,250, Salonnare asks what you mean, because that could be 1250 or 1.25. Write 1250 or 1.25 instead. That way a different amount never ends up on the receipt without you noticing.

Clients and privacy

How do I find a client?

Go to the Clients section and start typing in the search bar. You can search by name, email, or phone number. See Clients.

What about privacy and GDPR?

Salonnare is built with privacy in mind. You can export or delete a client's data on request. If the client had appointments, the record is anonymised so your bookkeeping stays correct. If you want your entire salon account deleted, a 30-day grace period applies before everything is permanently removed. See Privacy and GDPR.

Settings and troubleshooting

How do I change my salon's opening hours?

When clients can book follows from your staff members' schedules. Set each staff member's working days and hours under Settings > Staff. Closing days are managed under Settings > Holidays. The opening hours visitors see on your salon page in the marketplace are set under Settings > Marketplace & SEO.

My emails aren't arriving -- what should I do?

First, check your spam/junk folder -- sometimes the first emails end up there. Salonnare sends emails on behalf of your salon, so you don't need to set up an email server yourself. If emails keep not arriving, get in touch through the support page.

Can I manage multiple salon locations?

Managing multiple locations from one salon isn't available (yet). If you work for more than one salon, you do use one account for all of them and switch between salons with the switcher at the top right.

I accidentally deleted something. Can I get it back?

Most items in Salonnare are "soft deleted" -- they're hidden from view but not permanently removed. In many cases, your data can be recovered. Reach out through the support page and we'll help you.