Getting Help & Support

Stuck on something? Cannot figure out a feature? Something not working as expected? We are here to help. There are several ways to get the support you need.

Creating a Support Ticket

The fastest way to get help is to create a support ticket directly from Salonnare:

1. Click the ? icon in the bottom right corner of your screen, or go to Settings > Support.
2. Click New ticket.
3. Fill in the form:
   • Subject -- A short description of what you need help with.
   • Category -- Choose what best fits: billing question, something is not working, a feature request, or other.
   • Priority -- Low, medium, or high.
   • Description -- Explain what is happening in as much detail as you can. The more you tell us, the faster we can help.
4. Attach a screenshot if it helps explain the issue (you can upload JPEG, PNG, PDF, or CSV files up to 10MB).
5. Click Submit.

You will receive an email confirmation with your ticket number.

How to Take a Screenshot

If you are not sure how to capture your screen:

• Windows -- Press Win + Shift + S to select and capture a part of your screen.
• Mac -- Press Cmd + Shift + 4 to select and capture a part of your screen.
• iPhone -- Press the Side button + Volume Up at the same time.
• Android -- Press Power + Volume Down at the same time.

Tracking Your Tickets

Want to check on a ticket you already submitted?

1. Go to Settings > Support.
2. Open the My tickets tab.
3. Each ticket shows its current status:
   • Open -- We received your ticket and are working on it.
   • Waiting -- We responded and are waiting for your reply.
   • Resolved -- The issue has been solved and the ticket is closed.

Click on any ticket to see the full conversation and add a reply if needed.

How Quickly Will You Hear Back?

Response times depend on your plan:

• Free plan -- Within 5 business days.
• Starter plan -- Within 2 business days.
• Pro plan -- Within 1 business day (priority support).

Help Without Contacting Support

Before creating a ticket, you might find your answer right here in the help center. Browse the articles or use the search bar to look for what you need.

There is also built-in help throughout Salonnare itself. Look for the small ? icons next to settings and form fields. Hover over them (or tap on mobile) to see a quick explanation without leaving the page.

Feature Requests

Have an idea for something Salonnare should do? We love hearing from salon owners! Create a support ticket with the category Feature request and describe what you have in mind. Every suggestion is read and considered for future updates.