Managing Appointments

The bookings section is where you spend most of your time in Salonnare. It's your salon's calendar — and it's designed to make managing appointments as quick and easy as possible.

Viewing your calendar

When you open Bookings, you'll see your appointment calendar. You can switch between three views:

• Day view — See all appointments for a single day. Each staff member has their own column, so you can see everyone's schedule side by side.
• Week view — A broader view of the whole week.
• Month view — A high-level overview showing how busy each day is.

Use the arrows at the top to move forward or backward in time, or click Today to jump back to the current day.

Creating an appointment

1. Click on an empty time slot in the calendar (or click the New appointment button).
2. Select a client — start typing their name to search.
3. Choose a service from the list.
4. Confirm the staff member and time.
5. Add any notes if needed (for example, "wants a trim, no layers").
6. Click Save.

The appointment appears on the calendar right away, and the client receives an automatic confirmation email (if email is set up).

Editing an appointment

1. Click on any appointment in the calendar.
2. Make your changes — update the time, service, staff member, or notes.
3. Click Save.

The client is automatically notified of any changes by email.

Moving an appointment

Need to reschedule? You have two options:

• Drag and drop — Simply click and drag the appointment to a new time slot or a different staff column.
• Edit the details — Open the appointment and change the date, time, or staff member manually.

Cancelling an appointment

1. Click on the appointment.
2. Change the status to Cancelled.
3. Confirm.

The client receives a cancellation email automatically. The appointment stays in your records for reference — it's just marked as cancelled.

Appointment statuses

Each appointment has a status that tells you where things stand:

• Scheduled — Confirmed and on the books.
• Provisional — Waiting for your approval (when using booking request mode).
• Completed — The appointment is done.
• Cancelled — The appointment was cancelled.
• No-show — The client didn't show up.

To change a status, open the appointment and select the new status from the dropdown.

Handling no-shows

When a client doesn't show up:

1. Open the appointment.
2. Set the status to No-show.
3. If you have no-show fees enabled, you'll be asked whether to send a payment request.

See No-Show Fees for more details on setting this up.

Tips for a smooth calendar

• Use buffer time — In Settings, you can add automatic gaps between appointments for cleanup or prep time.
• Color code — Choose to color appointments by service category or by staff member — whatever helps you scan the calendar faster.
• Check the day ahead — Start each morning on your Dashboard to see what's coming up.

Ready to set up appointments that repeat automatically? See Recurring Bookings.