Managing Appointments

Create, edit, and move appointments with multiple services in one booking. Switch between day, week, and month views.

Managing Appointments

The calendar is where you'll spend most of your time in Salonnare. Since 21 April 2026 you can schedule multiple services back to back in a single appointment -- handy for clients who, for example, get a cut first and then colour with the same or a different staff member.

Viewing your calendar

Open Bookings in the sidebar. At the top you can switch between views:

  • Day -- all appointments for one day, with a column per staff member.
  • Week -- the broader overview for your whole week.
  • Month -- a high-level overview, handy for spotting busy days at a glance.
  • Rooms -- appears only when you have treatment rooms configured; shows a column per room.

Switching between day, week, and month

Use the arrows at the top to jump forwards or back. Today brings you back to the current day in one click.

Creating an appointment

  1. Click an empty slot or the New appointment button.
  2. Pick the client -- just type to search.
  3. Add one or more services. The first is the primary one; below it you can stack extra services with + Add service.
  4. For each service, choose the staff member (can differ per service).
  5. Confirm the date and start time. The end time is calculated automatically from the duration of each service.
  6. Optionally assign a treatment room (only visible when you have rooms configured).
  7. Optionally add notes or internal notes (see below).
  8. Click Save.

Appointment editor with multi-service and date/time

The appointment lands in the calendar right away and your client automatically receives a confirmation email.

As you fill in the time, staff member, room, or services, Salonnare checks for **conflicts** in the background -- such as a double-booked staff member or an occupied treatment room. You'll see a warning strip even before you save.
If a client has an **alert note** -- for example an allergy or a medical remark -- you'll see an orange bar in the editor. That keeps your team warned on every new appointment.

Notes and internal notes

The editor has two text fields:

  • Notes -- general remarks about the appointment (for example "wants a trim, no layers").
  • Internal notes -- visible to staff only, never to the client. This field has a dashed border so it stands out visually from the regular notes field.
Medical details, allergies, or skin conditions don't belong in either of these notes fields. There is a separate encrypted **health vault** for that (see [Clients](./clients)). The notes fields are for styling preferences and general practical remarks.

Treatment rooms

If you have treatment rooms set up, you can choose a treatment room per appointment in the editor. In the calendar you can then filter by room, and the Rooms view shows a column per room. Appointments without a room assignment appear under "No room".

Editing an appointment

  1. Click an appointment in the calendar.
  2. Adjust what's needed: time, services, staff, room, or notes.
  3. Click Save.

Changes are emailed to the client automatically.

Moving an appointment

  • Drag-and-drop -- grab the appointment and drag it to a new time slot or another staff column. Press Ctrl+Z to undo a drag.
  • Via the editor -- open the appointment and change the date, time, or staff member manually.

Cancelling an appointment

  1. Click the appointment.
  2. Set the status to Cancelled.
  3. Confirm.

Your client automatically receives a cancellation email. The appointment is kept in your records and simply marked as cancelled.

Appointment statuses

Every appointment has a status:

  • Confirmed -- confirmed and scheduled (the default status of a new appointment).
  • Provisional -- waiting for your approval (with booking-on-request).
  • Completed -- the treatment is finished.
  • Cancelled -- the appointment was called off.
  • No-show -- the client didn't turn up.

Change a status via the dropdown in the editor (when editing an appointment) or via the quick actions in the notification center.

An appointment that is still **Confirmed** while its end time has already passed counts as "overdue & unhandled". Use the chip at the top of the calendar to filter these appointments in one click, so you can still complete them or mark them as no-show.

Handling no-shows

  1. Open the appointment.
  2. Set the status to No-show.
  3. If you have no-show fees enabled, Salonnare asks whether you want to send a payment request right away.

See No-show fees for the settings.

Tips for a smooth calendar

  • Buffer time -- in Settings, add automatic breaks between appointments for cleaning up or client handover.
  • Colour code -- colour appointments by service category or by staff member -- which also helps you scan the calendar quickly.
  • Start with the dashboard -- check the Dashboard each morning for the day's overviews.

Want appointments to repeat automatically? Read Recurring appointments.

Related articles

Multiple treatments in one appointmentRecurring appointmentsUsing the waitlistOnline BookingsManaging clients