Notifications

Salonnare automatically sends notifications to your clients and staff for important events -- booking confirmations, reminders, review requests, and more. You are in full control of what gets sent and how.

What Gets Sent Automatically?

Here is an overview of every automatic notification:

For your clients:

• Booking confirmation -- when an appointment is booked.
• Booking reminder -- before their appointment (you set the timing).
• Booking cancellation -- when an appointment is cancelled.
• Booking request approved or declined -- when you respond to a booking request.
• No-show notification -- if no-show fees are enabled and they missed their appointment.
• Waitlist notification -- when a slot opens up for someone on the waiting list.
• Review request -- after their appointment is completed.
• Birthday greeting -- on their birthday.

For you and your team:

• New booking alert -- when a booking is created.
• Booking request received -- when a client submits a booking request (if booking mode is set to request).
• Low stock alert -- when a product drops below the minimum stock level.

Notification Channels

Each notification can be sent through one or more channels:

• Email -- The most common channel. Requires your email settings to be configured.
• Push notifications -- Browser notifications that pop up on your screen. The client or staff member needs to have allowed push notifications in their browser.
• WhatsApp -- Sends a short message via the WhatsApp Business service (requires setup in Settings > Integrations).

Choosing What to Send

1. Go to Settings in the sidebar.
2. Open Notification Preferences.
3. For each notification type, turn channels on or off.

Changes take effect immediately. When you turn off a notification, it stops being sent right away -- nothing is queued.

Setting the Booking Reminder Timing

The booking reminder is one of the most useful notifications. You can control exactly when it goes out:

1. Go to Settings > Notification Preferences.
2. Find the Reminder lead time setting.
3. Set the number of hours before the appointment.

For example, setting it to 24 means clients get a reminder email one day before their visit.

WhatsApp Notifications

If you want to send notifications via WhatsApp, you first need to set up the WhatsApp Business integration:

1. Go to Settings > Integrations.
2. Configure the WhatsApp connection.

Once connected, the WhatsApp column appears in your notification preferences and you can enable it for any notification type.

WhatsApp messages contain the same information as the email version, just formatted as a short text message.

Can Clients Unsubscribe?

There is an important distinction:

• Marketing emails (campaigns) -- Yes, clients can unsubscribe using the link at the bottom of each marketing email.
• Transactional notifications (booking confirmations, reminders, receipts) -- No, these cannot be individually unsubscribed from because they are part of the service your clients signed up for.