Notifications

Salonnare automatically sends messages to your clients and team for everything that matters -- from a confirmation after a booking to a review request after the visit. On top of that you have a notification center that opens as a slide-in drawer from the notification bell. Below you can read how it all works.

The notification center in the sidebar

At the top of the app you see a bell icon. A red badge number appears on it as soon as there is something that needs your attention. The badge only counts the items that need action (the "To do" list) -- not the regular notifications. Click the bell and a panel slides out on the right: the notification center.

The panel shows two blocks:

• To do -- notifications that need action. These are appointments you still have to handle: finished treatments that have not been checked out yet, open no-shows and cancelled appointments. This block sits at the top, with a counter showing how many items are open.
• Notifications -- the regular, individual notifications from today and the past few days.

Quick actions from the drawer

Tap a "To do" notification to expand it. Buttons appear below that handle the appointment right away:

• Check out -- opens the point of sale with the appointment already loaded.
• Completed -- marks the appointment as finished.
• No-show -- marks the appointment as a no-show.
• Cancelled -- cancels the appointment.

Below those buttons there is also an Open appointment link that takes you straight to the appointment in the calendar.

Handle everything in one click

At the top of the drawer you find two bulk actions:

• Mark all read -- marks the regular notifications as seen without performing anything.
• Clear all -- removes the regular notifications. The "To do" items stay until you handle them.

Filter by category

Below the headers there is a Filter button. It opens a list where you filter the regular notifications by category -- for example Bookings, Point of sale, Payments, Reviews, Inventory or System. The Unread only checkbox hides the notifications you have already read.

What is sent automatically?

Besides in-app notifications, Salonnare also sends messages to your clients and team. Below is the full overview.

For your clients:

• Booking confirmation -- right after booking.
• Booking reminder -- before the appointment (you choose the timing).
• Cancellation email -- when the appointment is cancelled.
• Reply to a booking request -- on approval or rejection.
• No-show email -- when you have no-show fees enabled.
• Waitlist notification -- as soon as a spot opens up.
• Review request -- after a finished appointment.
• Birthday greeting -- on the birthday.

For you and your team:

• New-booking notification -- in the drawer + optionally by email.
• Booking request received -- when you work in "on request" mode.
• Low-stock notification -- as soon as a product drops below the minimum.

Notification channels

Right now we send transactional notifications by email. By default these emails are sent on behalf of your salon through a dedicated subdomain (<yoursalon>.mail.salonnare.com). Sending from your own domain (e.g. [email protected]) is in development and not available yet.

You also see in-app notifications in the notification center (see above).

Turning channels on or off

1. Go to Settings in the sidebar.
2. Open Notification preferences.
3. Tick the channels you want to use per notification type.

Changes take effect immediately. Nothing is queued: if you turn something off, sending stops right away.

Setting the reminder time

The booking reminder is one of the most valuable notifications you can send.

1. Go to Settings > Notification preferences.
2. Find the Reminder time setting.
3. Enter the number of hours before the appointment.

Set to 24 hours? Then clients receive a reminder email exactly one day in advance.

Can clients unsubscribe?

An important distinction:

• Marketing emails (campaigns) -- yes, via the link at the bottom of every campaign email. That unsubscribe link complies with RFC 8058: the email also contains a List-Unsubscribe header, so Gmail and Apple Mail show the unsubscribe button. See Campaigns for details.
• Transactional notifications (confirmations, reminders, receipts) -- no, these belong to the service the client booked. You can, however, set contact preferences per client via the client profile.

Clickable notifications -- open the right screen

Every notification in the notification center is clickable and takes you straight to the relevant screen -- you never need to navigate manually through the menu.