Promotions & discount codes

Running a promotion is a great way to fill quiet time slots, welcome new clients or reward regulars. With Salonnare you create promotions with a discount code that you apply at the Point of Sale.

Where do I find promotions?

You manage promotions under Services & Products in the sidebar. Open the Promotions tab and choose Promotions inside it.

Creating a promotion

1. Go to Services & Products, open the Promotions tab and choose Promotions inside it.
2. Click New promotion.
3. Fill in the details:
   • Name -- A recognisable name for yourself (for example "Summer discount 10%").
   • Discount code -- The word clients enter, for example SUMMER20. At the Point of Sale you apply a promotion via this code, so a promotion without a code cannot be used there. For a one-off discount without a promotion, use Apply discount at the Point of Sale (see Point of Sale). Within your salon a code can belong to only one promotion; if it already exists, Salonnare tells you.
   • Type -- Choose from:
     • Percentage (%) -- A percentage off (for example 10% off).
     • Fixed amount (€) -- A fixed amount off (for example 5 euros off).
     • First visit -- A percentage off that only applies to clients with no previous order.
   • Value -- The number: for percentage and first visit the percentage, for fixed amount the amount in euros.
   • Applies to -- Choose what the discount covers:
     • All -- The whole order.
     • Services only -- Treatments only.
     • Products only -- Products only.
     • Specific items -- Pick the treatments and/or products the discount applies to.
   • Start date / End date -- Optional. Leave empty for a promotion that is always valid (Always valid).
   • Max. uses -- Optional. Limit how often the promotion may be used in total.
   • Max. uses per client -- Optional. Limit how often one client may use the promotion. If you fill this in, the code only works on a receipt with a linked client.
   • Min. order amount -- Optional. The promotion only works from a certain order amount.
4. Click Save.

Applying a promotion at the Point of Sale

When a client has a discount code:

1. Build the order in the Point of Sale as usual.
2. At the bottom of the cart panel, open the block Discount or voucher.
3. Type the code in the field Discount code or gift card and click Add.
4. The discount appears under Applied as a chip with the name of the promotion and the discount amount.

That same field also accepts gift cards, so the cashier does not need to know what is printed on the card. Salonnare tries the discount code first and then falls back to the gift card.

Salonnare checks the code as soon as you add it, and once more at checkout. At checkout Salonnare also calculates the discount amount itself. These things must be right:

• The date falls within the start and end date of the promotion.
• The Max. uses has not been reached yet.
• For a promotion with Max. uses per client: a client is linked and has used the promotion fewer times than that maximum.
• The Min. order amount has been met.
• For a First visit promotion: a client is linked and has no previous order.
• At least one item on the receipt is covered by the promotion (see Applies to).

If one of these is not right, you see a message with the reason, for example "This promotion has expired." or "This promo code does not apply to the items in this receipt." A promotion never gives more discount than the amount of the items it applies to: a fixed amount of 25 euros on 20 euros of products gives 20 euros off.

The Point of Sale no longer recognises a deactivated promotion. If Salonnare does not recognise the code at all, not even as a gift card, you get a message that the code is unknown.

If a promotion becomes invalid between adding it and checking out -- for example because the maximum number of uses was just reached at another till -- the receipt is not saved and you see the reason. Remove the discount and check out again.

Pausing or editing a promotion

1. Go to Services & Products > Promotions > Promotions.
2. Click the pencil icon on the promotion to change its settings and click Save. Or click the button with the prohibition sign in the row to Deactivate the promotion (click it again to Activate it).

The trash icon does not really delete a promotion: the promotion is deactivated, so earlier use in your receipts and reports stays correct.

Use the filter buttons at the top (All / Active / Inactive / Expired) to filter quickly by status. For promotions with a usage limit you see the number of times used next to the limit, for example 3/100×. A use counts from checkout, and keeps counting if you refund that receipt later.