Client Reviews
Knowing what your clients think is incredibly valuable. Salonnare can automatically ask clients for a review after their appointment, so you get honest feedback without having to chase anyone.
How It Works
Here is the flow:
- A client finishes their appointment and you mark it as completed.
- After a set amount of time (for example, 2 hours later), Salonnare sends the client an email asking for a review.
- The client clicks the link in the email and lands on a simple review form.
- They give a star rating (1 to 5) and optionally write a comment.
- They submit, see a thank-you message, and that is it. No account needed.
The whole process is automatic. You set it up once and the reviews keep rolling in.
Turning On Review Requests
- Go to Settings in the sidebar.
- Open Notification Preferences.
- Find Review request in the list and enable it under the Email column.
- Set the delay after appointment -- this is how long Salonnare waits after the appointment is completed before sending the review email.
A delay of 2 to 4 hours works well for most salons. The experience is still fresh, but the client has had time to admire their new look.
Viewing Your Reviews
There are two places to find your reviews:
- Dashboard -- Scroll down to the Reviews card for a quick glance at your latest reviews.
- Clients > Reviews -- Open this for the complete list of all reviews.
Each review shows:
- The star rating (1 to 5 stars).
- The written comment (if the client left one).
- The client's name and appointment date.
- Which team member performed the service.
Understanding Your Review Stats
At the top of the Reviews page, you will find a summary of your overall performance:
- Average rating -- Your overall score across all reviews.
- Total reviews -- How many reviews you have received in total.
- Rating breakdown -- How many 1-star, 2-star, 3-star, 4-star, and 5-star reviews you have.
- Response rate -- What percentage of review request emails actually resulted in a submitted review.
If your response rate is low, try shortening the delay time. The sooner the email arrives, the more likely clients are to take a moment to leave feedback.
Are Reviews Visible to the Public?
No. Your reviews are completely private. They are only visible to you and your team inside Salonnare. There is no public review page.
If you want to share great reviews with the world, you can:
- Copy your best testimonials to your website or social media.
- Encourage happy clients to also leave a review on your Google Business profile.
Only completed appointments trigger a review request. If an appointment is cancelled or marked as a no-show, no review email is sent.