Client Reviews

Knowing what your clients think is incredibly valuable. Salonnare can automatically ask clients for a review after their appointment, so you get honest feedback without having to chase anyone.

How It Works

Here is the flow:

1. A client finishes their appointment and you mark it as completed.
2. After a set amount of time (for example, 2 hours later), Salonnare sends the client an email asking for a review.
3. The client clicks the link in the email and lands on a simple review form.
4. They give a star rating (1 to 5) and optionally write a comment.
5. They submit, see a thank-you message, and that is it. No account needed.

The whole process is automatic. You set it up once and the reviews keep rolling in.

Turning On Review Requests

Everything about reviews lives in one place: Settings > Marketing.

1. Go to Settings in the sidebar.
2. Open the Marketing section.
3. Under Review requests, turn on the Send review requests toggle.
4. Set the delay (hours after appointment) -- this is how long Salonnare waits after the appointment is completed before sending the review email (0 to 168 hours).
5. Click Save.

Viewing Your Reviews

Your reviews are in the same Settings > Marketing section, below the settings block:

• Average rating -- a card with your average score, the total number of reviews, and the breakdown per star (1 to 5).
• Reviews -- a table of every review received. You can:
  • Search by client, service, staff member, or comment.
  • Filter by a specific star rating.
  • Sort by clicking a column header (rating, client, service, staff, or date).

Each row shows the star rating, the client's name, the service, the team member who performed it, the comment, and the date.

Understanding Your Review Stats

The Average rating card sums up your performance:

• Average rating -- your overall score across all reviews.
• Total reviews -- how many reviews you have received in total.
• Rating breakdown -- how many 1-star, 2-star, 3-star, 4-star, and 5-star reviews you have, with a bar per level.

Are Reviews Visible to the Public?

No. Your reviews are completely private. They are only visible to you and your team inside Salonnare. There is no public review page.

If you want to share great reviews with the world, you can:

• Copy your best testimonials to your website or social media.
• Encourage happy clients to also leave a review on your Google Business profile.