Client Reviews

Knowing what your clients think is incredibly valuable. Salonnare can automatically ask clients for a review after their appointment, so you get honest feedback without having to chase anyone.

How It Works

Here is the flow:

1. A client finishes their appointment and you mark it as completed.
2. After a set amount of time (for example, 2 hours later), Salonnare sends the client an email asking for a review.
3. The client clicks the link in the email and lands on a simple review form.
4. They give a star rating (1 to 5) and optionally write a comment.
5. They submit, see a thank-you message, and that is it. No account needed.

The whole process is automatic. You set it up once and the reviews keep rolling in.

Turning On Review Requests

Everything about reviews lives in one place: Settings > Marketing.

1. Go to Settings in the sidebar.
2. Open the Marketing section.
3. Under Review requests, turn on the Send review requests toggle.
4. Set the delay (hours after appointment) -- this is how long Salonnare waits after the appointment is completed before sending the review email (0 to 168 hours).
5. Click Save.

Viewing Your Reviews

Your reviews are in the same Settings > Marketing section, below the settings block:

• Average rating -- a card with your average score, the total number of reviews, and the breakdown per star (1 to 5).
• Reviews -- a table of every review received. You can:
  • Search by client, service, staff member, or comment.
  • Filter by a specific star rating.
  • Sort by clicking a column header (rating, client, service, staff, or date).

Each row shows the star rating, the client's name, the service, the team member who performed it, the comment, and the date.

Understanding Your Review Stats

The Average rating card sums up your performance:

• Average rating -- your overall score across all reviews.
• Total reviews -- how many reviews you have received in total.
• Rating breakdown -- how many 1-star, 2-star, 3-star, 4-star, and 5-star reviews you have, with a bar per level.

Want to see how your rating develops per period? The Overview tab of your Reports has a Reviews card with the average over the chosen period and the most recent reviews. Click it and you land back here.

Where Do Clients See Your Reviews?

If your salon is listed in the marketplace, your reviews also appear on your public salon page, under the heading Reviews. Your average rating with the breakdown per star sits at the top, the reviews themselves below it.

Visitors filter that list in the left-hand column:

• Filter by treatment - only the reviews for, say, "Haircut" or "Gel nails". If the appointment contained more than one treatment, the review counts towards each of them.
• Filter by rating - only the reviews with a certain number of stars.

Every review shows which treatment it was about and the first name of the team member who performed it. Because every review belongs to an appointment booked and completed through Salonnare, they appear on your salon page as verified.

If your salon is not listed in the marketplace, your reviews stay visible only to you and your team inside Salonnare.

Replying and Reporting

In the table under Settings > Marketing you have two actions per review:

• Reply - your answer appears below the review on your salon page, marked as a reply from the salon. A short, friendly reply to criticism often does more good than the criticism does harm.
• Report - if you consider a review unfair or inappropriate, give a reason. The report goes to Salonnare, who decides whether the review is hidden.

So you cannot delete or hide reviews yourself. That is deliberate: it is exactly what lets clients trust the rating. The Status column shows where a review stands: Public, Reported or Hidden. A hidden review disappears from your salon page and no longer counts towards your average.

If you want to use your reviews more widely, you can still:

• Copy your best testimonials to your website or social media.
• Encourage happy clients to also leave a review on your Google Business profile.