Managing commissions

Commissions let you define what share of a treatment or product a staff member earns. Salonnare calculates the commission automatically for completed appointments and point-of-sale orders, collects them in an overview with statuses, and helps you pay them out via a CSV or SEPA export per stylist.

How it works

The commissions page is admin-only and consists of five tabs:

• Rules -- where you create the commission rules.
• Overview -- the commission ledger with all calculated commissions, filters and approval.
• Export -- export payouts as CSV or SEPA.
• Disputes -- resolve disputes for staff with paused payouts.
• Report -- a profit-and-loss overview per stylist.

Creating commission rules

1. Open the commissions page and go to the Rules tab.
2. Click New rule.
3. Configure the rule:
   • Prio -- the priority. When several rules match the same situation, the rule with the highest priority wins.
   • Staff member -- choose a specific staff member or All staff.
   • Scope -- choose what the rule applies to: Everything, All treatments, All products, a specific category or a single service.
   • Value -- enter a percentage (for example 40 for 40%) or a fixed amount in euros. You fill in only one; as soon as you enter one field, the other is cleared.
   • Active -- toggle the switch on to activate the rule.
4. Click the checkmark to save.

Click an existing rule in the table to edit it, or use the trash icon to delete it.

The commission overview (ledger)

On the Overview tab you see all calculated commissions. For each entry Salonnare shows the date, staff member, the source (the related appointment or point-of-sale order), the base amount, the commission amount and the status.

A commission moves through these statuses:

• Pending -- just calculated, not yet approved.
• Approved -- ready to be paid out.
• Paid -- the payout has been processed.
• Cancelled -- the commission lapses (for example after a dispute).

Filtering

Above the table you filter by status, staff member and a period (from/to date). Below the filters you see the total of the current selection.

Approving commissions (batch)

1. Tick the commissions you want to approve (or use the checkbox in the header to select all).
2. Click Approve. The number of selected entries is shown in brackets on the button.

The selected commissions get the Approved status and can then be paid out.

Disputes

When a staff member's payouts are paused, that person appears on the Disputes tab with the outstanding amount. Per staff member you can:

• Reject -- reject the dispute and resume payouts (optionally with a reason, and optionally cancelling outstanding commissions).
• Escalate -- escalate the dispute with a note.
• Split -- redistribute the commission between staff member and salon based on a percentage, then resume payouts.

The staff member receives a notification as soon as you handle a dispute.

Exporting payouts (CSV + SEPA)

On the Overview tab, next to the filters, you find two export buttons:

• CSV -- exports the current selection as a file for your bookkeeping.
• SEPA XML -- creates a SEPA credit-transfer file that you can import into your banking environment.

The SEPA export works per stylist: all approved commissions of the same staff member are added up into a single transfer to their IBAN.

Report per stylist

The Report tab gives an overview per staff member: the base amount and commission, split into treatments, products and tips, and the amounts per status (pending, approved, paid).

Frequently asked questions

Are commissions calculated automatically? Yes. As soon as an appointment is completed or a point-of-sale order is finalised, Salonnare creates the commission entries with status "Pending" based on your active rules.

A staff member is missing from the SEPA export. Why? That staff member probably has no IBAN filled in, or there are no approved commissions for that person. Fill in the IBAN via Staff and make sure the commissions are set to Approved.