Audit Log

The audit log is the "who did what, when" of your salon. Every time someone creates an appointment, edits a client, processes an order, or changes a setting, it's recorded. This lets you trace exactly what happened after the fact -- useful for compliance (GDPR accountability) and for the security of your salon.

Where do I find it?

The audit log lives in your reporting:

1. Go to Reporting.
2. Click the Audit Log tab.

What gets logged?

Each line in the log describes one action. Per line you see:

• Time -- when the action took place.
• User -- who performed the action.
• Action -- the type of operation: create, update, delete, login, logout, export, or view.
• Entity -- what the action applied to, for example an appointment, client, staff member, service, order, product, setting, or user, with the associated number. A sign-in attempt is shown as Sign-in, without a number. Campaigns, holidays, recurring appointments, receipts and payment connections also have their own translated name.
• Description -- a short summary of what happened. Descriptions of logins, logouts and failed login attempts are shown in your screen language; other free-text descriptions are shown in Dutch, as they were recorded.
• IP address -- the address the action was performed from.

Expanding changes

For an edit, there's often an expandable Changes row. Click it open to see field by field what changed: the old value in red, the new value in green. This way you see exactly which phone number, which price, or which status was adjusted.

Filtering the log

A busy salon generates a lot of log lines. The filters at the top help you find what you need quickly:

• Entity type -- show only actions on clients, appointments, or orders, for example. The list contains every type that appears in your salon's log.
• Action -- show only a certain type, such as only creations, only edits or only deletions.
• User -- pick a name from the list to see only that person's actions. The list contains everyone who appears in the log, including a former employee who is no longer on your team. Choose All users to see everyone again.
• Date -- the log follows the period you set at the top of reporting (from/to).

Combine filters to search precisely, for example "all deletions by staff member X last month".

What do you use it for?

In practice, the audit log answers a few concrete questions:

• Compliance (GDPR) -- Who exported or viewed client data? Every download of the full data export appears as its own line with the description "Data-export gedownload" (data export downloaded), so you can demonstrate your accountability.
• Security -- Were there unusual deletions? Filter on the Deleted action to spot them quickly.
• Resolving disputes -- "Who cancelled this appointment?" or "Who changed this price?" Open the change and you have the answer.
• Team transparency -- A fair, neutral record of what happens in the system, without looking over anyone's shoulder.

Frequently asked questions

Can I delete lines from the log? No, that's deliberately not possible. An audit log is only valuable if it can't be altered -- which is why it's read-only.

Are my own actions logged too? Yes. Everyone in your salon is recorded, including administrators. That's exactly the point of an audit log.

Do I also see what Salonnare support did in my salon? No. When someone from Salonnare logs in as your salon to help you, those actions are recorded separately at Salonnare and do not appear in your audit log. So they are never shown under your name or the name of one of your staff.

Can Salonnare see who is active in my salon? Yes, in a limited form. For support, Salonnare can see per salon when a staff member last signed in and with which method, when someone was last active, how many actions there were in the last 30 days, and the lines from this log with time, action and description. Salonnare does not see the changed values (what exactly changed) or IP addresses there.

Want to learn more about your data and privacy? See Privacy and GDPR.